ID Tech
A Successful Digital Transformation for Centralized and Optimized Management
Logistic & Warehouse Invoicing Website CRM Sales Project Management Timesheet
IDtech is a Belgian company specializing in the development and manufacturing of access control and time management systems. Based in Isnes (Gembloux), it offers its solutions to B2B integrators who then deploy them to their end clients. Leveraging its expertise, IDtech designs innovative applications aimed at optimizing flow management and access security.
Challenge
With the growth of its business, IDtech encountered several difficulties due to its outdated IT system. Several custom-developed applications were not interconnected, leading to information loss and inefficiencies in internal processes.
4 Key objectives to reach
- Disorganized management of sales opportunities and ineffective tracking of the sales pipeline.
-
Poorly structured customer support, with inefficient ticket tracking and a lack of service level agreements (SLAs).
- Limited project management for the development of new systems and acceleration of production processes.
-
Fragmented and hard-to-manage accounting.
Solutions
To modernize its infrastructure, IDtech partnered with Eezee and adopted the Odoo solution for a comprehensive digital transformation. The implementation of this unified platform allowed the company to optimize all its processes through:
1Centralized business and financial management
The integration of CRM, Sales, Invoicing, and Accounting modules streamlined the entire sales cycle—from lead tracking to billing—while ensuring full visibility over the company's financial health thanks to centralized and analytical accounting.
2Enhanced customer and project services
By implementing the Helpdesk and Subscription modules, IDtech improved customer support with structured ticket tracking and SLA compliance. The addition of Project Management, Timesheet, and Manufacturing apps also allowed for faster development and deployment of new systems.
3A stronger digital presence for lead generation
The creation of a new, modern website boosted IDtech’s online visibility and helped generate more qualified leads, supporting the company's growth strategy.
Result
Unified operations
&
increase
your
business productivity
In less than 4 months, Eezee’s team replaced IDtech’s outdated IT system, enabling better integration of internal processes and optimized workflows. This digital transformation, led by Eezee and Odoo, enabled IDtech to modernize its operations and boost efficiency in a rapidly evolving industry. The key benefits observed were:
- Improved sales efficiency: Better sales pipeline tracking and smoother invoicing.
- High-performing customer service: Better ticket management and strict SLA compliance, enhancing the customer experience.
- Shorter development times: Accelerated production cycles and improved project management.
- Better financial visibility: Optimized decision-making through integrated accounting.
- Stronger digital presence: Increased business opportunities thanks to an enhanced online presence.
Full integration of commercial processes
ID Tech replaced its fragmented system with an integrated Odoo solution, centralizing CRM, Sales, Invoicing, and Accounting modules. This unification streamlined the entire sales cycle—from prospecting to invoicing.
- Real-time tracking of the sales pipeline
- Fewer manual tasks and reduced errors
- Faster response time to customer requests
Enhanced customer support and after-sales services
With the implementation of Odoo’s Helpdesk and Subscription modules, ID Tech has professionalized its customer support. Ticketing and maintenance contracts are now centrally managed and highly efficient.
- Structured tracking of customer inquiries
- Implementation of service contracts with SLAs
- Transition to a recurring subscription model
Accelerated product development and project management
By adopting Odoo’s Project, Timesheets, and Manufacturing modules, ID Tech gained better control over development projects. Time-to-market was reduced and collaboration between teams significantly improved.
- Accurate project planning and scheduling
- Detailed tracking of time and allocated resources
- Stronger coordination across departments
Meet our expert !
Thomas was in charge of this amazing project !
Let’s talk about how Odoo can do the same for you.
