Odoo support & continuous evolution
Support, continuous improvement, adoption and version upgrades. Your Odoo deserves a partner that stays involved.
How would you like to report the issue?
What our Odoo support covers
Your Odoo needs change over time. Eezee stays involved throughout that journey.
Daily support
Direct access to Eezee for functional questions, bug fixes and technical support.
Continuous improvement
Simplify your processes, automate repetitive work and make better use of the Odoo functionality already in place.
Adoption & autonomy
Guidance, coaching and training so your teams gain confidence and autonomy.
Evolution & version upgrades
Adapt Odoo to your changes and stay up to date without losing your processes or developments.
Every intervention moves your Odoo forward
At Eezee, support goes beyond fixing issues. It continuously improves the way your teams use Odoo and the value your business gets from it.
In practice, that means:
- Automating repetitive manual steps
- Simplifying existing workflows
- Making better use of underused standard Odoo functionality
- Improving visibility through reporting
- Reassessing custom developments that have become obsolete
- Replacing custom code with new Odoo features when possible
- Guiding users rather than multiplying system changes
Why companies choose Eezee
Expertise grounded in your reality
250+ projects delivered. Our consultants know your configuration, your workflows, your past decisions.
Our consultants work with your configuration, your workflows, your integrations and your custom developments. Not generic support: a partner that knows the history behind your decisions.
Every decision driven by business value
We challenge every request before building. Less complexity, more results.
Before any custom development, we check what standard Odoo already offers. The result: less complexity, lower maintenance costs and smoother version upgrades.
Your teams grow their skills
Less dependency, more operational autonomy.
We train your key users to resolve more internally. Eezee remains available for deeper functional expertise and structural technical decisions.
A partner committed for the long term
What we build today, we support and migrate tomorrow.
Every technical decision considers maintainability and future version upgrades. 15 years of experience, 90 team members, 5 offices: Eezee is committed to the long term with its clients.
Your requests, directly from Odoo
When a user encounters an issue in Odoo, the hardest part is often explaining what happened. With Eezee Assist, they create their request without leaving their screen: description, screenshot, video or voice.
Your teams stay in control.
Your key user reviews each request, resolves what they can internally, and forwards to Eezee only what requires our expertise.
Easier to communicate
Users can show what is happening directly: screenshot, video or voice.
Better internal visibility
You gain a clearer view of what your users are actually asking for.
More autonomy
Key users can handle more requests internally.
Better expert support
When Eezee steps in, our team receives clearer and better contextualised information.
And when a conversation is easier than a ticket, our team remains directly accessible.
Talk to an Odoo expert
Better adoption. More autonomy.
Odoo creates value when people know how to use it. Eezee trains and supports your teams so they gain autonomy.
Our goal: that your teams need us less for the simple things, and want us more for the ones that matter.
User training
Onboarding, best practices, targeted sessions by role.
Key-user coaching
Strengthening the internal relay between your teams and Eezee.
Functional guidance
Help with configuration and process choices.
Documentation
Internal procedures adapted to your Odoo.
Knowledge transfer
Reducing dependency on single experts.
New functionality
Supporting adoption when Odoo evolves.
Organisational changes
Adapting Odoo when your company reorganises.
Onboarding new team members
Getting new hires up to speed in Odoo quickly.
Every version, an opportunity
Analysis
What stays, what changes, what standard now covers.
Preparation and migration
Adapting custom developments, migrating data.
Testing and go-live
Validation with your teams, controlled switchover.
Hypercare
Enhanced support after going live.
Keep Odoo aligned with your business
Your business evolves, your Odoo needs to follow. Eezee helps you adapt your ERP to business changes, without rebuilding everything.
A new company. A new warehouse. A new sales channel. New reporting requirements. New compliance rules. More automation. New ways of serving your customers.
We start with the business need and choose the most appropriate solution: configuration, standard Odoo functionality, training, process change, integration or custom development.
Support and AI, directly in Odoo
Eezee Assist integrates support and AI capabilities directly into the environment your teams already use. Your users get help faster, structure their requests more easily and gain autonomy.
Eezee Assist does not replace Eezee expertise. It helps your teams manage more themselves and allows us to focus our expertise where it adds the most value.
Discover Eezee AssistYour questions about Odoo support
Can't find your answer? Let's talk about it directly.
Talk to an expertLet's talk about your Odoo.
- Support your users.
- Improve the way they work.
- Build knowledge and autonomy.
- Make better use of what you already have.
- Adapt Odoo as your business changes.
- Stay ready for the next version.
Eezee supports your Odoo today and helps it keep creating value tomorrow.
Also discover our Odoo version upgrade approach
Thomas Steisel
Sales Director, Eezee-It