M2O
Digitizing pool installations and field operations for enhanced efficiency
CRM Fleet Management Traceability API Integration Dispatch & Planning
M2O is a Belgian company specializing in traditional pool construction, maintenance, and renovation. With decades of experience, they provide customized solutions for pool owners, including repairs, water treatment, and seasonal opening and closing services.
Challenge
M2O relied on Excel and a basic logistics software to manage its operations, which limited visibility and scalability.
The company wanted to:
4 Key objectives to reach
- Digitize all processes from sales to field interventions
- Optimize technician planning and on-site operations
- Improve coordination between teams and the back office
- Reduce administrative workload while enabling growth
Solutions
Eezee implemented a comprehensive Odoo platform to streamline M2O’s entire workflow. Key modules and solutions included:
1Sales & Accounting
M2O can now manage over 3,000 customized offers annually, automate invoicing, and ensure accurate follow-up. The integration between Sales and Accounting reduces manual errors and administrative work.
2Field Service Management
Technicians benefit from a flexible planning tool, enabling real-time updates, tracking of interventions, and encoding of hours. With Odoo, M2O efficiently handles over 300 interventions per month, optimizing routes and service delivery.
3Collaborative Interface
All team members have access to a centralized interface to track the status of each request, monitor progress, and coordinate seamlessly between departments.
Result
Efficient operations
& scalability
Thanks to Odoo ERP and in Collaboration with Eezee, M2O significantly increased visibility, reduced planning workload, and enhanced coordination between teams.
Automated processes allow the company to manage higher volumes of interventions without adding administrative burden.
- Optimized technician scheduling and intervention routes
- Reduced accounting workload and administrative errors
- Enhanced team collaboration and operational transparency
- Prepared for scalable growth
Integrated Sales and Accounting
M2O implemented a centralized Odoo platform integrating Sales and Accounting modules to streamline quote management, invoicing, and customer follow-up.
- Centralized management of over 3,000 customized offers
- Automated invoicing and real-time financial tracking
- Seamless coordination between sales and accounting teams
Advanced Field Service Management
With Odoo’s Field Service module, technicians benefit from real-time planning and route optimization, making it easier to track interventions and working hours.
- More than 300 interventions managed monthly
- Automated scheduling and optimized route planning
- Real-time tracking of interventions and technician activity
Collaborative Dashboard
Odoo’s collaborative interface gives all teams unified access to customer data, requests, and intervention statuses, improving communication and responsiveness.
- Centralized view of all customer requests
- Transparent tracking of task progress
- Improved coordination between office and field teams
Meet our experts !
Gregoire was in charge of this amazing project !
Let’s talk about how Odoo can do the same for you.
