Maintenance & évolution

Most ERP issues are symptoms of deeper misalignments between the system configuration and your actual business processes. That’s why our support team starts by asking the right questions: What is the business impact? Where does the process break down? How are users affected?

By understanding the operational context, we can deliver much more than just a fix. We identify root causes, suggest more intuitive workflows, and recommend configuration improvements that prevent future friction. This proactive mindset helps you reduce user frustration, increase data accuracy, and reinforce adoption across teams.

Whether it’s a process that needs to be streamlined, a feature misunderstood by users, or a dashboard that doesn’t reflect reality. We treat each ticket as an opportunity to improve the system and better support your business goals.

Support requests are managed through a dedicated helpdesk portal, where your team can easily create and track tickets. Each request is categorized, prioritized, and assigned according to clearly defined Service Level Agreements (SLAs), ensuring a fast and reliable response.

But beyond just responding quickly, we believe in communicating clearly. You receive status updates, escalation procedures when needed, and direct visibility on ongoing progress. Our support team also maintains a comprehensive history of past issues and actions, helping us build a long-term understanding of your context.

Thanks to this structured approach, we ensure that your most critical issues are resolved promptly, while keeping less urgent ones visible and documented for continuous follow-up. It’s a system designed for efficiency, transparency, and peace of mind.

Our team regularly reviews how you use Odoo to identify opportunities for improvement. Whether it’s underused modules, redundant workflows, or outdated configurations, we help you streamline your setup and boost efficiency.

We make proactive suggestions: new native Odoo features to adopt, UX adjustments that improve user adoption, or process automations to reduce manual work. Each recommendation is based on your business model, sector best practices, and your company’s evolution stage.

This strategic support transforms our maintenance services into a lever for continuous improvement. Instead of reacting to pain points, we help you anticipate what’s next and turn your Odoo into a performance driver.

Whether you're launching new business lines, expanding internationally, or integrating new sales channels, we help you anticipate the functional and technical impacts. From new modules (e.g. e-commerce, subscription, manufacturing) to localization and regulatory updates, we ensure Odoo evolves at your pace.

Our team brings both operational insight and technical expertise to support your roadmap. We help you assess the right moment to upgrade, adopt new features, or rethink your workflows. And we prepare your teams for the change, with tailored support and smart planning.

This forward-thinking approach turns your ERP into a scalable platform, capable of supporting both today’s needs and tomorrow’s opportunities.

Upgrading Odoo to the latest version doesn’t have to be stressful or disruptive. As part of your evolution contract, we handle the entire upgrade process — from audit and planning to testing, go-live, and post-upgrade support.

This ensures your ERP stays aligned with best practices, benefits from the latest features, and avoids growing technical debt.

📌 Discover our full Odoo version upgrade methodology