Centre Indépendant d'Aide Sociale
The CIAS is an NPO, affiliated to the Partena group. It provides a series of services to help families live at home despite medical difficulties.
The CIAS is experiencing strong growth in demand due to a favorable context. Current management systems no longer meet the needs and size of the business. Inventory management is unreliable, rental contracts are unclear, communication with customers is mainly done by phone and many processes are still manual. Accounting is not integrated into the logistics process.
The key to success for CIAS lies in the integration of different applications. Orders can be entered directly via web forms integrated into CRM and the sales cycle. The rental module tracks rental items and automatically generates billing for subscriptions. Thanks to the inventory module, the CIAS has a very clear view of the inventory levels either in stores or at customer’s places.
Following an analysis by workshops which made it possible to imagine the new processes, the system was installed in less than 4 months for 30 users. A successful challenge thanks to the involvement of the whole team and an open mind to change.