Luminus
An optimized customer journey for e-Mobility with Odoo
E-commerce Website CRM
Luminus is a major energy provider in Belgium, committed to the transition toward a CO₂-neutral future. Through its Luminus Mobility division, the company offers comprehensive solutions for the installation of electric charging stations, making the shift to electric mobility easier for both businesses and individuals.
Challenge
As part of the development of its electric charging offer, Luminus faced several strategic challenges:
4 Key objectives to reach
- Industrialization and large-scale innovation
- Creating a smooth and intuitive customer experience
- Standing out in a competitive market
- Optimizing customer support and follow-up
Solutions
Eezee deployed a centralized Odoo platform allowing Luminus to manage the entire customer journey seamlessly, from order intake to after-sales support.
1Integration of partners and internal systems
Odoo acts as the master system, synchronizing real-time data from Luminus’s internal platforms (website, ERP, CRM) and those of its partners. This approach ensures a consistent 360° view of all operations.
2Advanced asset and service contract management
Charging stations are precisely tracked, covering maintenance, contract management, and service billing across various segments (B2B, B2B2C, B2C, leasing, etc.).
3Dedicated portal for fleet managers
A centralized interface enables fleet managers to monitor installations, contracts, and technical support, ensuring optimized handling of requests and contractual commitments.
Result
Unified operations
&
increase
business productivity
Thanks to automated workflows and accurate operational tracking, Luminus can absorb growing demand while significantly reducing installation lead times. A smooth and customizable customer journey, including instant quotes and real-time follow-up, boosts satisfaction and user engagement.
With a personalized SLA and a dedicated fleet management portal, ticket resolution times are significantly reduced.
- Industrialized processes and ensured scalability
- Optimized customer experience and increased loyalty
- Improved service and customer support quality
Omnichannel integration with partners
Luminus implemented a centralized Odoo platform, enabling real-time synchronization between its internal systems (website, ERP, CRM) and its external partners via API connectors.
- 360° view of all operations
- Real-time data synchronization with customers and partners
- Improved coordination between internal and external teams
Advanced management of charging stations and service contracts
With Odoo, Luminus tracks its EV charging stations, manages maintenance and service contracts, and automates invoicing across different segments (B2B, B2B2C, B2C, leasing, etc.)
- Detailed tracking of equipment and maintenance activities
- Efficient management of service contracts
- Automated billing tailored to each customer segment
Dedicated portal for fleet managers
A centralized portal provides fleet managers with access to installations, contracts, and technical support, ensuring optimized management of requests and contractual commitments.
- Real-time access to installation and contract data
- Effective tracking of technical support requests
- Improved customer satisfaction through proactive service
Meet our experts !
Magali was in charge of this amazing project !
Let’s talk about how Odoo can do the same for you.
