Digital Dot
Supporting the next generation of digital printing through connected services and systems
E-commerce Omnichannel POS Klaviyo Shopify Logistic & Warehouse B2B Invoicing Production
Digital Dot is a specialized distributor and service provider in the world of professional printing. Based in Nazareth (Belgium), the company combines deep industry expertise in 2D super wide format printing with pioneering 3D printing solutions as the official distributor of Massivit 3D. Their clients operate in industries such as signage and display, retail design, exhibitions, events, and themed entertainment.
Challenge
Digital Dot wanted to centralize and streamline its business operations, from sales and warehouse management to after-sales support. The company faced inefficiencies due to disconnected processes: printer sales, consumables, maintenance planning, and customer interventions were managed in different tools, leading to fragmented data and time-consuming coordination.
3 Key objectives to reach
- Unify service and product workflows in a single system
- Enable efficient support and maintenance scheduling
- Synchronize tools like Office 365 for seamless planning
Solutions
Digital Dot partnered with Eezee-it to implement an integrated Odoo solution that covers their end-to-end operations—from sales to interventions.
1Unified sales and stock flow
Odoo was set up to manage the entire commercial pipeline: from quotations and orders to invoicing and delivery tracking. The system automatically reflects incoming and outgoing flows in the warehouse, ensuring real-time inventory visibility and efficient stock management.
2Integrated support and planning
Eezee-it configured the Helpdesk module to manage customer requests and interventions. Linked directly to the calendar and synchronized with Office 365, this setup enables the technical team to plan maintenance visits efficiently, while keeping both staff and clients informed.
3Custom features for speed and service
Specific developments were added to boost customer responsiveness. These include faster quote generation, linked tasks between departments, and better visibility into client equipment and history—all within a centralized interface.
Result
Operational clarity & improved service delivery
Thanks to Odoo’s flexibility, Digital Dot now benefits from an all-in-one platform that connects its commercial, logistic, and support activities. Internal collaboration has improved, data is unified, and clients experience faster, more consistent service—whether they’re buying a printer or scheduling a repair.
“With Odoo, we finally have a system that brings everything together—from sales to support. It’s a big step forward for our team and our customers.”
— Digital Dot Team
Unified commercial flow
Sales, stock, and invoicing now run smoothly through one platform.
- Real-time inventory updates
- Linked sales and delivery operations
- Streamlined quote-to-cash process
Smart intervention planning
Support scheduling is fully integrated with team calendars.
- Helpdesk and calendar integration
- Office 365 sync for visibility
- Centralized ticket and history tracking
Customer-focused automation
Custom tools help Digital Dot serve clients faster and better.
- Quick quote templates
- Equipment history tracking
- Internal task automation across teams
Meet our experts !
Thomas was in charge of this amazing project !
Let’s talk about how Odoo can do the same for you.
